LOst item – terminal/tsa
If you believe you left an item in the terminal or at the TSA security screening checkpoint, please fill out the following form:
Our Airport Ambassadors can assist with inquiries for essential items only 4am-12am daily. Essential items are passports, driver’s licenses, wallets, prescription medications, prescription glasses, medical supplies, keys, cell phones, and car seats.
Airport Ambassadors are located throughout the airport. They are wearing a safety vest.
Leahy BTV Office Hours
Monday – Friday: 8:30 am – 4:30 pm
Saturday – Sunday: Closed
*Closed on the following observed holidays: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Town Meeting Day, Memorial Day, Juneteenth, Independence Day, Bennington Battle Day, Labor Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, and Christmas Day.
LOst item – Aircraft
If you believe you may have lost your item during your flight, please contact your airline directly. Airlines operate their own lost and found offices.
LOst persons
Call Airport Operators at 802-_________. for assistance reconnecting with the lost person(s).
LOst vehicle
Call Airport Ambassadors at 802-_________. for assistance locating your vehicle.
ExCEptions
For health and safety reasons, items such as perishable food, inexpensive food and drink containers, pillows, blankets, and soiled clothing are discarded at the end of each business day and will not be stored.
stolen item
If you believe your item was not lost, but stolen, please file a police report.
Frequently Asked Questions
What information should I include in my Lost & Found inquiry?
Provide as much detail as possible to avoid delays. Include the date, time, location of loss, flight information, and distinct item markings (color, brand, serial number). For electronics, provide lock screen descriptions, case color, etc.
How long does it take for a found item to appear in the system?
It typically takes 24 to 72 hours for an item to be collected by custodial staff, turned over to the proper department, and logged into the electronic tracking system.
Can someone else pick up my item for me?
Yes, but it must be pre-arranged. The person picking up your item must have valid photo identification, the lost item number, and written authorization from you.
Will the airport ship my found item to my home?
Yes—using FedEx flat-rate shipping boxes. However, the customer is responsible for purchasing the shipping label and emailing it to the customer service agent assisting with the item retrieval.
How long do airports hold unclaimed items?
Unclaimed items are typically held for 30 days. After the holding period, items are either donated or disposed of in accordance with local regulations and policies.